FAQ

Frequently Asked Questions

🚚 Shipping

How long does delivery take?
Standard delivery takes 7–14 business days. We ship across Europe and Switzerland.

Do you offer free shipping?
Yes! We offer free shipping on orders above a certain threshold. Check our current promotions for details.

Do you ship to Switzerland?
Absolutely. We are based in Switzerland and ship locally as well as across Europe.

📦 Orders & Returns

Can I return a product?
Yes. We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please contact us to initiate a return.

How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking link.

Can I change or cancel my order?
Please contact us as soon as possible. We can make changes if your order has not yet been dispatched.

🐾 Products

Are your products safe for pets?
Yes. All products in our store are carefully curated with pet safety and comfort in mind.

What if a product arrives damaged?
We are sorry to hear that. Please contact us within 48 hours with a photo of the damage and we will resolve it promptly.